Provide helpdesk support and resolve problems to the end user’s satisfaction
Monitor and respond quickly and effectively to requests received through the IT helpdesk
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
Troubleshoot and resolve basic network and server access problems for end-users.
Troubleshoot and resolve issues with WAN, VLAN, firewall, VPN, etc. systems.
Modify. configurations, utilities, software default settings, etc. for the local workstation
Assist with onboarding of new users
Install, test and configure new workstations, peripheral equipment and software
Maintain inventory of all equipment, software and software licenses
Report issues to the Service Desk for escalation
Manage PC setup and deployment for new employees using standard hardware, images and software
Assign users and computers to proper groups in Active Directory
2 Years of experience in all areas of HELP DESK
Knowledge in System/Network will be an advantage
Knowledge in managing Microsoft environment
English- High level